Refund and Return Policy
Effective Date: March 18, 2025
At Medpariz, we want you to be fully satisfied with your purchase. If you are not satisfied with the product you received, we offer a refund and return policy that ensures a hassle-free process for all our customers. Please read the following guidelines to understand how we handle returns and refunds.
Eligibility for Returns and Refunds
- Products must be returned within 30 days of receipt.
- Items must be unused, unopened, and in the original packaging.
- Returns must include the receipt or proof of purchase.
How to Return a Product
- Contact our customer service team at [email protected] to request a return authorization.
- Return the product to the provided return address.
- Ensure that the product is securely packaged to avoid damage during the return process.
Refund Process
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, the refund will be processed to your original method of payment within 7-10 business days.
Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Opened or used makeup products
- Products marked as non-returnable
- Gift cards
Exchanges
We do not offer exchanges. If you wish to receive a different product, please return the original item and place a new order.
Shipping Fees
The customer is responsible for return shipping fees unless the product is defective or damaged.
Changes to This Refund Policy
We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted with the effective date.
For any questions, please contact us at:
Phone: 079 4890 3270
Email: [email protected]
Thank you for shopping with Medpariz.