Refund and Returns Policy

Effective Date: January 3, 2025

At MedPariz, we are dedicated to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction. Please read the following guidelines carefully to understand how our refund and return process works.

1. Eligibility for Returns

You may return a product for a refund or exchange if:

  • The return is initiated within 30 days of the delivery date.
  • The product is unused, in its original condition, and includes all packaging, accessories, and tags.
  • You provide proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products.
  • Clearance or final sale items.
  • Custom or personalized items.
  • Perishable or consumable products (e.g., batteries, filters).

3. Refund Process

Once we receive your returned item and confirm its eligibility, we will process your refund to the original payment method. Please note the following:

  • Refund Timeframe: Refunds will be processed within 7-10 business days of receiving the returned product.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email info@medpariz.net or call (307) 864-3252 with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions for returning the item.
  3. Prepare Your Return: Pack the item securely in its original packaging to prevent damage during shipping.
  4. Ship the Item: Send the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@medpariz.net or (307) 864-3252. Provide a description of the issue and include photos if possible. We will arrange for a replacement or full refund and cover the return shipping costs.

7. Late or Missing Refunds

If you have not received your refund within 10 business days, please:

  1. Check your bank or credit card statement.
  2. Contact your payment provider, as there may be additional processing times.
  3. If the issue persists, please contact us at info@medpariz.net for assistance.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or need assistance with a return, please contact us:

At MedPariz, we are committed to ensuring your satisfaction with every purchase. If you have any issues, please don’t hesitate to contact us—we’re here to help!